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Questions, answered

About the powders, delivery, cash on delivery and returns.

The powders

Are your products really 100% natural?
Yes. Each pouch holds a single natural ingredient (bhringraj leaves, neem leaves or multani mitti) with nothing added: no preservatives, no fragrance, no fillers.
How should I store the powders and how long do they last?
Keep the pouch tightly closed in a cool, dry place away from sunlight and moisture. Use within the shelf life printed on the pack (24 months from manufacture).
Can I take the herbal powders internally?
Bhringraj and neem have traditional internal uses in Ayurveda. Please ask a qualified practitioner or your doctor first, especially if you are pregnant, nursing or taking medicine.

Using the rituals

How do I use the powders?
Mix a spoonful with water, rose water, aloe vera gel or curd into a paste, apply, leave it on for 10 to 45 minutes, then rinse. Each product page has the exact steps.
Should I do a patch test?
Yes. Apply a little paste on your inner arm and wait a day before first use on your face or scalp. Natural does not mean everyone's skin reacts the same way.

Orders & delivery

How long does delivery take?
Orders leave Bahraich within 1 to 2 working days and usually arrive 3 to 7 working days later, depending on your location.
How much is shipping?
Free on orders of ₹499 or more; ₹59 below that.

Payments

Do you offer cash on delivery?
Yes, for orders up to ₹2,000, with a ₹39 cash handling fee.
Which online payments do you take?
UPI, debit and credit cards and netbanking. Until online payment is switched on at checkout, we send you a secure payment link on WhatsApp when we confirm your order.

Returns

Can I return a product?
Opened personal care products cannot be returned, but if anything arrives damaged, wrong or missing, tell us within 48 hours with photos and we will replace or refund it.